The following terms have the meanings set out below when used in these Terms of Service.

By accessing our website, creating an account, completing a health intake form, or using any of our Services, you agree to be bound by these Terms of Service, our Privacy Policy, and our Notice of Privacy Practices. If you do not agree, you must not use our Services.

These Terms constitute a legally binding agreement between you and the Company. You represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

Fast Medical Weight Loss provides an asynchronous telehealth platform that connects patients with independently contracted licensed physicians for the purpose of evaluating and, where clinically appropriate, managing weight through prescription GLP-1 medications. Our Services include:

• Online health intake and physician evaluation
• Prescription issuance by a licensed Physician, where appropriate
• Coordination of prescription fulfillment through licensed compounding and retail pharmacies
• Ongoing clinical monitoring and prescription management through a secure patient portal
• Care team support and patient communications
• Educational content related to weight management and GLP-1 medications

What our Services are not

Our Services are not a substitute for emergency medical care, primary care, or specialist care for conditions other than weight management. We do not provide urgent or emergency medical services. We do not provide diagnoses for conditions unrelated to our program scope.

Service availability

We operate in all 50 U.S. states. Services, medication availability, and physician coverage may vary by state and are subject to change. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice to active patients.

Age requirement

You must be at least 18 years of age to use our Services. We do not provide services to minors. By creating an account, you represent that you meet this age requirement.

Geographic requirement

You must be physically located within the United States at the time of your consultation and when receiving Services. You must reside in the state where you receive your consultation, as physician licensing is state-specific.

Clinical eligibility

Meeting demographic eligibility requirements (age, location) does not guarantee clinical eligibility for our Program. Clinical eligibility — including whether a GLP-1 medication is appropriate for you — is determined solely by the Physician reviewing your intake. The Company makes no guarantee that any patient will be approved for a prescription.

Accuracy of information

You are solely responsible for providing complete, accurate, and current information in your health intake and throughout your use of the Services. Providing false or misleading health information — including omitting current medications, diagnoses, or medical history — may result in prescription of a medication that is not appropriate or safe for you and may constitute a material breach of these Terms.

Nature of telehealth

Telehealth services involve the delivery of healthcare using electronic communications, including asynchronous review of patient-submitted health information. You acknowledge that telehealth has inherent limitations compared to in-person care, including but not limited to the inability to perform physical examinations, the reliance on self-reported patient information, and potential delays in communication.

Physician-patient relationship

A limited physician-patient relationship is established when a licensed Physician reviews your intake and provides a clinical evaluation. This relationship is limited in scope to weight management services provided through the Program. It does not encompass your broader health needs, and the Physician acting through our platform does not serve as your primary care physician.

No guarantee of treatment

Submission of a health intake form does not guarantee that you will be approved for a prescription or accepted into the Program. The Physician's determination is final and made on clinical grounds that are not subject to appeal.

Ongoing monitoring

Continued participation in the Program requires your reasonable cooperation with ongoing clinical monitoring, including responding to follow-up questions from your care team and disclosing any new medications, diagnoses, or significant health changes as they occur. Failure to disclose material health changes may compromise your safety and constitutes a breach of these Terms.

Compounded medications

Medications dispensed through the Program may be compounded pharmaceutical products prepared by a licensed compounding pharmacy. Compounded medications are not FDA-approved drug products. They are prepared under applicable pharmacy regulations and contain the same active pharmaceutical ingredient as branded reference drugs but are not subject to FDA pre-market approval.

Pharmacy fulfillment

The Company coordinates prescription fulfillment through licensed third-party pharmacies. The Company is not a pharmacy and does not dispense medication. All prescriptions are filled by licensed pharmacies operating independently of the Company. Medication availability may vary based on pharmacy capacity, supply chain conditions, and regulatory status.

Proper use of medication

You agree to use all prescribed medications only as directed by your Physician and in accordance with the instructions provided with your shipment. You agree not to share, resell, or transfer any prescribed medication to any other person.

Reporting adverse events

You agree to promptly report any unexpected side effects, adverse reactions, or significant health changes to your care team through the patient portal. For severe or life-threatening reactions, seek emergency care immediately and notify the care team at your earliest opportunity thereafter.

Free consultation

The initial physician consultation is provided at no charge. You are not billed until a Physician approves your prescription and you confirm your intent to proceed with the Program.

Subscription plans

Program participation is offered on a subscription basis, billed monthly or quarterly depending on the plan you select. By enrolling, you authorize the Company to charge your payment method on a recurring basis at the applicable rate until you cancel.

Automatic renewal

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You will receive a reminder before any subscription renewal. It is your responsibility to cancel before the renewal date if you do not wish to be charged for the next cycle.

Price changes

The Company reserves the right to change subscription pricing. You will be notified of any price increase at least 30 days in advance of the change taking effect. Continued use of the Services after the effective date of a price change constitutes acceptance of the new pricing.

HSA/FSA payments

We accept HSA and FSA payment cards where accepted by our payment processor. It is your responsibility to verify that your plan covers this use. We are not liable for HSA/FSA administrator decisions to deny reimbursement or reject charges.

Failed payments

If a payment fails, your Services — including prescription fulfillment — may be suspended until the outstanding balance is resolved. We will attempt to notify you of a failed payment and may retry the charge before suspending your account.

How to cancel

You may cancel your subscription at any time through your account settings in the patient portal or by contacting our support team. Cancellations take effect at the end of the current billing period. You will retain access to the Services through the end of the period for which you have paid.

Refund policy

Because compounded medications are prepared specifically for each individual patient and cannot be returned to inventory or resold, we do not offer refunds on medication costs once a prescription has been shipped. Consultation fees, if any, are non-refundable once the Physician has completed a review.

If your Physician does not approve your prescription following the initial consultation, you will not be charged.

Exceptions

We will evaluate refund requests on a case-by-case basis where there is evidence of pharmacy dispensing error, product defect, or a documented failure of service on our part. Contact our support team within 14 days of the issue to initiate a review.

Cancellation by the Company

We reserve the right to cancel your account or terminate your access to the Services at any time for cause, including but not limited to: provision of materially false health information, abusive or threatening conduct toward staff or physicians, misuse of prescribed medications, or violation of these Terms. In the event of termination for cause, you are not entitled to a refund for unused subscription time.

By using our Services, you agree to the following obligations:

• Provide complete, accurate, and truthful information in your health intake and all subsequent communications with your care team
• Disclose all current medications, supplements, medical diagnoses, and relevant health history, and promptly update your care team if this information changes
• Use prescribed medications only as directed by your Physician and not share, sell, or transfer medications to any other individual
• Maintain the security of your account credentials and notify us promptly of any unauthorized access to your account
• Comply with all applicable laws in your use of the Services, including laws governing the receipt of prescription medications
• Treat all Company staff, care team members, and Physicians with respect; threatening, abusive, or harassing conduct is grounds for immediate account termination
• Not use the Services for any fraudulent purpose, including obtaining prescriptions for resale or obtaining multiple prescriptions from different providers without disclosure
• Not attempt to circumvent, reverse-engineer, or interfere with the technical operation of the patient portal or website

All content on the Fast Medical Weight Loss website — including text, graphics, logos, educational materials, and the patient portal interface — is the property of the Company or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Content solely for your personal, non-commercial use in connection with the Services. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Content without our express written permission.

Your health records, intake submissions, and patient communications remain your personal information and are governed by our Privacy Policy and applicable HIPAA regulations.

No guarantee of outcomes

We make no representation, warranty, or guarantee regarding the clinical outcomes of treatment. Weight loss results described on our website reflect population-level averages from published clinical trials. Individual results will vary based on dose, adherence, diet, physical activity, metabolism, and other individual health factors.

Services provided "as is"

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

No warranty on third-party services

We do not warrant the performance of third-party pharmacies, laboratories, shipping carriers, or other third-party services used in connection with the Program. Delays, errors, or failures by third parties are not the responsibility of the Company.

Website content

While we make every reasonable effort to ensure the accuracy of health information on this website, we do not warrant that all content is complete, current, or error-free. Website content does not constitute medical advice and should not be relied upon for individual medical decisions.

To the maximum extent permitted by applicable law, the Company and its officers, directors, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to loss of health outcomes, loss of income, or loss of data.

In no event shall the Company's total aggregate liability to you for any claims arising out of or related to these Terms or the Services exceed the total amount you paid to the Company in the 12 months immediately preceding the event giving rise to the claim.

Informal resolution first

Before initiating formal dispute proceedings, you agree to contact us at the address in Section 16 and describe the nature of your dispute. We will make a good-faith effort to resolve the matter informally within 30 days of receiving written notice. If the dispute is not resolved informally, either party may pursue arbitration as described below.

Binding arbitration

Except as set forth below, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver

You and the Company each agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive the right to participate in a class action lawsuit or class-wide arbitration.

Exceptions to arbitration

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights, unauthorized access to the Services, or other conduct requiring emergency relief. Small claims court actions within applicable jurisdictional limits are also exempt from mandatory arbitration.

Opt-out right

You may opt out of the arbitration agreement by providing written notice to us within 30 days of first accepting these Terms. Your opt-out notice must state clearly that you are opting out of arbitration and include your name, address, and the email address associated with your account.

These Terms of Service and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles, except where preempted by federal law.

To the extent any dispute is not subject to arbitration under Section 13, you and the Company consent to the exclusive jurisdiction of the state and federal courts located in Delaware for the resolution of such disputes.

We reserve the right to modify these Terms of Service at any time. When we make material changes, we will notify you by email to the address on file with your account and update the "Last updated" date at the top of this page at least 14 days before the changes take effect.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and cancel your subscription before the effective date.

For minor, non-material changes — such as corrections to formatting, grammar, or cross-references — we may update these Terms without advance notice, and those changes take effect upon publication.

If you have questions about these Terms of Service, wish to submit an informal dispute notice, or need to opt out of the arbitration agreement, please contact us using the information below.